My Account & My Orders

Q: How can I access My Account and Orders made?
A: Your account at Craftkl.com can be accessed here, after logging-in. My Account offers details of your orders, profile, shipping addresses and more.

Q: How can I contact craftkl.com?
A: You can contact us through email [connect at craftkl.com] or submit a query here.

Payments

Q: How can I make payments for purchases made at craftkl.com?
A: Currently, we offer the following modes of payments – Credit Card, Debit Card, Net Banking via secured payment gateway – PayUMoney. Other payment methods available available include Online Bank Transfer, Cheque/DD and PayPal.

Q: How safe is it to make payments to craftkl.com?
A: craftkl.com does not store any of your personal payment information. All the current payment modes are outside the craftkl.com website. Payment details is made available to user during the order placement process, and all orders are shipped once full payment is received by us.

Shipping

Q: What are the shipping charges at craftkl.com?
A: We charge a flat INR 50 for shipping across India.

Q: Do you provide “Free Shipping”?
A: Yes. As a part of the ongoing promotion, all orders with 2 or more items are eligible for free shipping across India.

Cancellations and Returns

Q: Can I cancel my order?
A: Yes, you can cancel your order before it has been shipped. You can contact us for the same.

Q: Can I return the item once I have received it?
A: Due to the nature of our business, we do not offer returns or refunds. All items sold on craftkl.com are handmade, and are exclusively made with top quality. In case you are disappointed with the product, please do contact us, and we will do our best to make you happy.